Refund & Return

Return and Refund Policy for Al Mauna Trading Online Store

Returns:

  1. Damaged or Defective Items:

    • We strive to provide our customers with high-quality food products. In the unfortunate event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. We may request photographic evidence of the damage to facilitate a swift resolution.

  2. Incorrect Items Received:

    • If you receive an item different from what you ordered, please notify us immediately. We will arrange for the correct item to be sent to you at no additional cost, and we may provide a prepaid return label for the incorrect item's return.

  3. Quality Concerns:

    • At Al Mauna Trading, we are committed to offering premium food products. If you have concerns about the quality of a product, please contact us. We may ask for details about the issue and may offer a replacement, refund, or store credit based on the circumstances.

Refunds:

  1. General Refund Policy:

    • Refunds will be issued for eligible returns, and the original purchase amount will be credited back to the payment method used for the purchase.

  2. Refund Processing Time:

    • Please allow 5-7 business days for the processing of refunds once the returned items are received and inspected. The processing time may vary depending on your financial institution.

Non-Returnable Items:

  1. Perishable Goods:

    • Due to the nature of our products being food items, perishable goods are non-returnable. If you receive a damaged or defective perishable item, please refer to the "Damaged or Defective Items" section for assistance.

  2. Sale and Clearance Items:

    • Sale and clearance items are considered final sale and are non-returnable.

How to Initiate a Return:

  • To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number]. Provide your order number, details of the issue, and, if possible, photographs of the product in question.

Note:

  • Al Mauna Trading reserves the right to refuse returns or refunds that do not meet the specified criteria outlined in this policy.

By making a purchase on our online store, you acknowledge and agree to abide by the terms and conditions of this Return and Refund Policy. Al Mauna Trading reserves the right to update or modify this policy at any time without prior notice. It is recommended to review this policy periodically for any changes.